Refund policy

Your statutory rights

The conditions below describe our voluntary returns and replacement policy. They do not limit your mandatory rights under applicable consumer law, including rights relating to faulty or misdescribed goods. Where applicable law requires a different remedy, refund amount or treatment of shipping costs, those requirements prevail.

30-day return policy

We offer a 30-day return window, beginning on the date your item is shown as delivered by the shipping carrier. To be eligible, your item must be unworn or unused, in its original condition with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

How to start a return

Returns under this voluntary policy must be approved in advance. Please do not send items back before receiving our return instructions.

1. Email contact@kellermont.com with your order number and the reason for your return.
2. Our team will review your request and, if approved, send you a return authorization email with further instructions.
3. After receiving authorization, send the item back in its original packaging. Under this voluntary policy, the item must arrive at our return facility within the 30-day window.

Under this voluntary policy, items returned without their original packaging are eligible for a partial refund of 70% of the product cost. We do not provide return shipping labels.

100-day replacement guarantee

Our separate 100-day guarantee provides a replacement if your Kellermont product tears or splits during normal use within the first 100 days after delivery. We will replace it with a new product free of charge. This is a replacement guarantee, not a 100-day money-back policy. To request a replacement, contact contact@kellermont.com.

Damaged or incorrect items

If your item arrives damaged or you receive the wrong product, email photographic evidence to contact@kellermont.com within 30 days of delivery. We will send a replacement at no cost with expedited shipping. This reporting period does not limit your statutory rights.

Change-of-mind returns

If you purchased the wrong product or simply wish to exchange it, you are responsible for the return shipping costs under this voluntary policy.

Restocking fees and refund scope

There is no restocking fee. Under this voluntary policy, refunds cover the cost of returned items. Shipping charges, expedited processing fees and insurance costs are not refundable, except where applicable law requires otherwise.

Refunds

After we receive and inspect your return, we will email you to confirm whether the refund has been approved. Approved refunds are credited to your original payment method. Most banks process refunds within 2-4 business days.

Late or missing refunds

If your refund has not appeared, first check with your bank. Then contact contact@kellermont.com to request your refund authorization number, which you can give your bank for tracking.